Donor Database Associate at GLSEN (NYC)

[JamesonKeymaster]

Donor Database Associate at Gay Lesbian Straight Education Network

Reports to: Major and Planned Gift Manager

Department: Development

Location: GLSEN Headquarters, New York, NY

Objective:
The Donor Database Administrator will provide data based support to the fundraising team, volunteer solicitors and donors with specific focus on strategic development of data analytics.

Responsibilities:
Database Management
Maintain and strategically develop the donor database by acting as database supervisor
Ensure all donation mediums are synched with Raiser’s Edge (i.e. satellite sites, online and event donations)
Develop processes which support the efforts of line managers and volunteer solicitors to ensure timely, accurate, and personalized communication with donors
Investigate best practice options with regard to Raiser’s Edge Policies and Processes and provide a recommendation for updating and codifying a manual to support both new hire on-boarding and standardizing processes for all staff
Create financial analytic reports, import tools, and tracking methods featuring key performance indicators to provide team with trends, predictors of success, and synthesized and simplified data
Provide in-house donors with personalized acknowledgement letters within five business days and update thematic language on a scheduled basis
Manage the relationship with our caging vendor to ensure contractual compliance, correct coding, streamlined processes and adherence to standards
Support direct mail efforts by importing appeals, exporting mail lists, and reporting on results
Support direct marketing efforts through the creation of segmentation and constituent lists within our CRM, Blue State Digital (BSD)
Support direct marketing efforts by collecting edits throughout all departments involved in the creation of weekly e-mails and all direct marketing materials
Support direct marketing efforts by loading weekly e-mails into CRM

Other Core Responsibilities
Address donor concerns with individualized solutions and first-class customer service while providing guidance around giving opportunities
Archive and steward potential promotional partners on a rolling basis
Manage CFC and other indirect giving application processes
Manage cause related marketing relationships, through initial interview process as well as creation and documentation of MOU’s with outside vendors
Provide support to team during cultivation and fundraising events
Maintain weekly development meeting agendas
Manage development volunteers and interns
Serve as point of entry for all outside Development calls
Proofread materials and provide general support to line managers as needed

Position Qualifications
The professional must have a Bachelor’s Degree, or equivalent
At least two years of experience working with Raiser’s Edge, a technical, analytic and administrative background preferred
Attention to detail, follow-through and timeliness
Must be willing and able to communicate comfortably with individual, corporate and foundation supporters of GLSEN
Must be comfortable working with Microsoft Office software, specifically excel
Passion for LGBT issues and education
Willingness to travel and attend events as needed

Resumes and letter of interest should be submitted to: resumes@glsen.org, faxed to 212-727-0254 or mailed to HR-DDA, GLSEN, 90 Broad Street, 2nd floor, New York, NY 10004

GLSEN is an Equal Opportunity Employer. We strongly encourage people of color, of diverse gender identities, women and non-LGBT persons to apply.

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